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Customer Service

Shipping & Delivery
We use a multiple array of delivery couriers within the United Kingdom but the majority of orders will be made via Royal Mail.
Privacy & Security
Your privacy and personal information is one of our top priorities ensuring none of your information is compromised. We will never sell on your personal information
Returns & Replacements
As discussed in the main returns policy we only offer refunds / replacements for orders which we are responsible for i.e a mistake made when you provided the correct information. We cannot accept responsibility and honour any returns or replacements when the error has been made on your part. As these items are all personalised, we cannot reuse the items. You purchase from knowing and accepting these rules
Ordering could not be easier, just simply go to the product that you want, following the personalisation instructions and then click add to cart - the rest is a simple one page checkout process that accepts credit and debit cards as payment
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Giftomatic will get to work on your order straight away and keep you updated on its progress throughout.

sample-banner sample-banner CUSTOMER SERVICE

We pride ourselves on quality customer service - that is why we are on hand to help you along your way. You can email us any time of day on

sample-banner sample-banner FREE SHIPPING

With Giftomatic, we also give you the customer an amazing benefit of enjoying free delivery with your purchase *minimum spend required.

sample-banner sample-banner Quality Guaranteed

Whilst all personalised items are not returnable due to the product type, if there is any fault with the product that is down to us then we will offer a 100% refund / replacement.